Shipping & Returns

How Much is Shipping and Who Is Your Carrier?

Shipping within the continental US is $3.00.  We use USPS and will provide tracking information once the item has been shipped.

What if I Need My Packaged Shipped Faster?

We can ship via USPS Priority Mail.  The cost within the US is $5.00. If you need it quicker, contact us at support@therustedkey.com or give us a call at (888) 963-9085. 

When Do You Ship?

Our products are handmade and usually made when you place your order.  Typically, it takes about 2-3 business days to have your product shipped out of our studio in Northern California.

Do You Ship Internationally?

We do so with pride.  International shipping is $6.00 but we cannot provide tracking information.  Shipping to international locations usually takes 10-15 business days so please plan accordingly.

What is your return policy?

Life is complicated enough so we make our return policy easy for you!

Returns:
We accept returns within 15 business days, unless item is deemed defective.

Exchanges:
We gladly accept exchanges within 30-days, simply return the item along with instructions on what you would like to exchange for. Please include $4.00 for shipping and handling of your exchange.

Mail to:
The Rusted Key
500 Boulevard Park East
Mobile, Alabama 36609

If you are unhappy with your purchase, please contact us at support@therustedkey.com or give us a call at (888) 963-9085.